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problem with Netflix HD playback

I am unable to get smooth playback on Netflix HD titles on an AcerRevo AR3610-U9022 Atom dual core 330 and ION).

SD and titles listed as "All HD" play with no problems. The CPU is not being overtaxed as far as I can see; there also appears to be no hardware acceleration. Streamed Flash plays well at high quality so it is not a bandwidth issue. I have Windows 7 HP with 2 GB RAM.

I have been using IE8 with SL4. Same problem using Firefox or Chrome.

 

19 Answers Found

 

Answer 1

Can you point me to an example of a specific video that doesn't play well for you?

thanks!

- Tom

  Tom Taylor  |  Microsoft Silverlight

 

Answer 2

 Anything under the watch now genre HD.....HD for PC/Mac such as "Mad Max" and "The Line." Netflix has now added a button to turn off the HD and enable a SD stream, but it is still a no go to play in HD with the Revo. My Core 2 Duo desktop can handle this so it must be too much for the Atom 330 even with the ION graphics. I do have plenty of bandwidth and am able to playback high quality Flash because it's off loaded to the ION chip. I am hoping future versions of FL will support this. Thank you very much for your reply.

 

Answer 3

I am having the exact same problem. I also have a Ascer Aspire revo 3610 with 4gs ram Dual Atom 330 processor Network is "N" and I have 20mb coming in from Qwest. I can stream flash all day but trying to stream HD from NETFLIX is a no go. I read an article on http://revohtpc.com/  which talks about Silverlight not using any Hardware acceleration. There are alot of people using the Atom 330 as a home theather PC. I hope Microsoft can look into this and fix it quickly.

 

Thanks

 

Sal

 

Answer 4

FLSurvivor:
I do have plenty of bandwidth and am able to playback high quality Flash because it's off loaded to the ION chip.

Yes, hardware decoding of video is a new feature in Flash 10.1, which was released earlier this month. We are evaluating adding this capability for a future release of Silverlight.

thanks!

- Tom

Tom Taylor  |  Microsoft Silverlight

 

Answer 5

Tom,

It Looks like the issue is that Silverlight doesn't use DXVA in Windows. Is that why we are experiencing this issue?

Any ETA as to when that update will be available for us Netflix customers? Not being able to watch any HD Netflix content in WMC is killing me.

Thanks

George

 

Answer 6

tomtaylormsft:
We are evaluating adding this capability for a future release of Silverlight
 

Evaluating? I know MSFT is big and slow, but are you kidding me? you are trying to replace a technology with 97% penetration, and you will do that by offering inferior product?

not sure if the situation is clear to you: I will be calling Netflix and tell them they must switch to Flash since I cannot use their product (which I pay for) because of their choice to venture with MSFT instead of flash.

HULU just got themselves an advantage over netflix and the reason is.. Microsoft. Embarresing no?

 

your reaciong should be: Silverlight will get an update in (1, 2, 3, or 4) weeks that will make your problems go away.

 

cheers.

 

Answer 7

I am using Silverlight 4 and I'm unable to play back HD Netflix on my Asus EB1501.  I thought this update was supposed to fix this problem.

 

Answer 8

I also had many problems with Netflix and microsoft Silverlight 4. As soon as I started the netflix video stream I get choppy video and sound. I spent hours on the phone with the Netflix tech support to try to solve this issue, but, I and the Netflix tech support could not solve this issue. So I had to cancel my Netflix membership.

This is NOT my devices in my computer thats causing the issue, the problem is with Microsoft Silverlight 4. I have all high end devices in my computer, such as ultra fast processor, memory, video card, Fast hard drive, Highspeed broadband internet connection ect.

Why can I play full length movies without any issues on Hulu.com, YouTube and others. But, NOT Netflix streaming videos and the Microsoft Silverlight sample videos (which the issue is the same, choppy video and sound).

Also, this issue is not on one computer system, but, I have 4 computer that have the same issue with Netflix and Microsoft Silverlight 4.

Is there ever going to be a fix with the Microsoft Silverlight 4 issue?

 

Answer 9

Problem SOLVED!!

A system file called "HsMgr.exe" was causing the silverlight 4 video samples to have choppy sound.

Location of system file : C:\Windows\syswow64\HsMgr.exe

This system file "HsMgr.exe" came from part of the installation software of my ASUS Xonar DM sound card.

I used windows msconfig, in the startup tab and disabled the MsMgr.exe from starting up.

After disabling the "HsMgr" system file from starting up in the windows msconfig, All silverlight 4 sample videos that I've played, plays perfect sound. No choppy sound at all.

 

Exact name in the startup section :

>Startup Item :

HsMgr

>Manufacturer :

Unknown

>Command :

C:\Windows\syswow64\HsMgr.exe Envoke

>Location :

HKLM\SOFTWARE\Microsoft\Windows\CurrectVersion\Run

 

Answer 10

Having a new issue with Silverlight (I think).  Built up a new system:

Windows 7 x64

Athlon II X2

4Gb RAM

ATI Radeon HD4650

If I run a Netflix HD video for about 30 minutes it will become choppy and continues to do so consistently in spite of the usual PC/router/modem reboots.  What is weird is that once that happens, if I go local HD video off my HDD it also becomes choppy even though it previously ran perfectly smooth.  The only thing that seems to fix it is a Windows Sys Restore.

It's not my ISP connection because a lesser computer in the next room connected to the same router plays smooth.

I don't even know where to begin.  Please help.

 

Answer 11

I have Lenovo netbook with nVidia ion.


Same problem with Netflix HD. Video plays more like 1 frame per second.


I think I will just start posting reviews telling people to:


1. Not join Netflix.

2. Not buy nVidia ion equipped netbooks.

3. Most importantly, avoid Microsoft.


 

Answer 12

Tom - please do what you can to have it added.

Right now Netflix HD is completely useless to me on my HTPC.  It's perfectly capable of handling full-screen streaming HD video - Youtube works fine in 1080p.  This is a Silverlight/Netflix problem, and it needs to be resolved.  There are a lot of us out here who are just hanging in the wind with our under-utilized ION GPU's.

 

Answer 13

I really need to step in and voice my concern on this topic as well.  I got an Asus 1015PN this month with the Intel Atom N550/ION GPU with optimus platform.  It hurts me to pay for my netflix account just for streaming and have an HD option that I can't use because of a weak decision on the part of the developers.   Please, I urge you to include hardware support like adobe flash in the next release or update.  The ION can handle it, tried and proven with multiple instances of content.

 

Evaluating? I know MSFT is big and slow, but are you kidding me? you are trying to replace a technology with 97% penetration, and you will do that by offering inferior product?

not sure if the situation is clear to you: I will be calling Netflix and tell them they must switch to Flash since I cannot use their product (which I pay for) because of their choice to venture with MSFT instead of flash.

HULU just got themselves an advantage over netflix and the reason is.. Microsoft. Embarresing no?

 

your reaciong should be: Silverlight will get an update in (1, 2, 3, or 4) weeks that will make your problems go away.

 

cheers.

 

I COMPLETELY AGREE HAHA

 

Answer 14

frostking:
I really need to step in and voice my concern on this topic as well.  I got an Asus 1015PN this month with the Intel Atom N550/ION GPU with optimus platform.  It hurts me to pay for my netflix account just for streaming and have an HD option that I can't use.

Please, I urge you to include hardware support like adobe flash in the next release or update.

Thanks for your feedback on this topic. I can assure you that we are listening to these requests, but unfortunately I cannot share any details at this point about when this functionality will be available for users.

your reaction should be: Silverlight will get an update in (1, 2, 3, or 4) weeks that will make your problems go away.

Other than confirming that we are very keen to enable this for end users, I cannot provide any details or timeframes for this. What I can tell you, however, is that this is a non-trivial amount of development and test work for any software developer to enable across a breadth of different devices. In addition, we have to keep in mind the other high-priority needs of our developers and their customers, and making sure that we are enabling the scenarios that they want to achieve as well.

- Tom

Tom Taylor    |    Microsoft Silverlight

 

Answer 15

Adobe has done it, and so can you.  At this point I wish Netflix used Flash instead of Silverlight.  At least their technology works.

 

Answer 16

tomtaylormsft:

frostking:
I really need to step in and voice my concern on this topic as well.  I got an Asus 1015PN this month with the Intel Atom N550/ION GPU with optimus platform.  It hurts me to pay for my netflix account just for streaming and have an HD option that I can't use.

Please, I urge you to include hardware support like adobe flash in the next release or update.

Thanks for your feedback on this topic. I can assure you that we are listening to these requests, but unfortunately I cannot share any details at this point about when this functionality will be available for users.

your reaction should be: Silverlight will get an update in (1, 2, 3, or 4) weeks that will make your problems go away.

Other than confirming that we are very keen to enable this for end users, I cannot provide any details or timeframes for this. What I can tell you, however, is that this is a non-trivial amount of development and test work for any software developer to enable across a breadth of different devices. In addition, we have to keep in mind the other high-priority needs of our developers and their customers, and making sure that we are enabling the scenarios that they want to achieve as well.

- Tom

Tom Taylor    |    Microsoft Silverlight

 

I'm so glad to hear it, thankyou Tom!

with joy,

Andy

 

Answer 17

I understand the developer aspect of silverlight and the other potential none video streaming side of the business...

But let me put this in perspective (which sometimes are lost in the big MSFT...)

1. Microsoft, not me, just admitted as late as few days ago that Silverlight as a web application platform will be put a lot more in the background in favor of HTML 5. So all that grand plan of websites being written using rich SilverLight canvas.. good luck with that. The importance of that is waayyyy down.

2. Now, this may be obsolete point since maybe Netflix should dump both SilverLigth and Flash in favor of html5 video deliver as well.. but if you are lucky to do one thing right with silverlight.. given that a MAJOR player like netflix IS using you for video streaming... it is this: Get video streaming RIGHT. Support HD and support HW acceleration. Drop everything else about SilverLight because it just doesn't matter. No one uses or will use it for anything except.. well, probably not even video streaming. But that is probably your only best bet, as long as Netflix is behind it.

 

So to everyone else on this thread: I predict MSFT will not get there, but the point will be irrelevant since Netflix will move to html5.. soon(?!?). And who knows, to make it really a double whammy for MSFT, they might switch to html5 over WebM... that would be funny...

 

 

Answer 18

The thread is getting a little off-topic, but I'll try to shed some light here.

One question is around whether Microsoft is investing in building a best-of-breed platform for rich, web-based media applications. The answer is an unequivocal yes. We have many media customers across the globe that are building upon Silverlight for their experiences, including Netflix on Windows Phone 7, which will be released in the US on November 8th. We will continue to support those developers as they continue to push the envelope forward with media.

Beyond that, I can confirm that we are investing the engineering resources necessary to continue to make sure that Silverlight is the best platform out there for media applications across a variety of platforms, including netbooks. I cannot provide time frames or an exact list of planned features, but we do hear your feedback and are absolutely listening to it.

--------- - --------- - --------- - ---------

As for the question about Microsoft's commitment to Silverlight, both Steve Ballmer and Bob Muglia posted statements this morning to clarify our continued commitment to Silverlight, as well as our ongoing investments in the technology:

http://www.microsoft.com/presspass/press/2010/nov10/11-01Statement.mspx
http://team.silverlight.net/announcement/pdc-and-silverlight/

Silverlight is, and continues to be, the premier platform from Microsoft for a variety of rich web applications. That should not be confused with our support for HTML, which continues to be the solution for the broadest client footprint. As the various HTML 5 implementations continue to mature (including those from Microsoft), developers will be able to start building richer applications with the technology. At the same time, Silverlight will continue to push the application development envelope forward, exploring new technologies and supporting needs of key customers that need more than what standards-based technology can promise today. Some of these innovations in Silverlight may make their way into a future draft of standards-based technology, perhaps HTML 6 / CSS 4. We think that providing both an industry-leading client UI platform and a standards-based client UI platform is a GOOD THING, for us and for the industry at large. 

As I said, this has gotten a little off-topic. If you have futher questions about HTML 5 vs. Silverlight, please contact me privately and I'll be happy to discuss .

thanks!

- Tom

Tom Taylor    |    Microsoft Silverlight

 

Answer 19

Tom, thanks for the info.

Since Microsoft is hearing the sirens of HTML5 and is changing course, I'm not very hopeful that this issue will be resolved.

Muglia says "... when it comes to touting Silverlight as Microsoft’s vehicle for delivering a cross-platform runtime, "our strategy has shifted,"

http://developers.slashdot.org/story/10/10/29/2147238/Microsofts-Silverlight-Strategy-Has-Shifted

"Our Silverlight strategy and focus going forward has shifted." This isn't a negative statement, but rather, it's a comment on how the industry has changed and how we're adapting our Silverlight strategy to take advantage of that." Bob Muglia

http://www.theregister.co.uk/2010/11/01/muglia_silverlight_future/




 
 
 

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